The hottest wisdom tooth customer service cooperat

2022-08-17
  • Detail

Wisdom tooth customer service joined hands with Dingdang fast medicine to achieve the best health service

as a pharmaceutical o2o platform, Dingdang fast medicine has been officially launched since February 6, 2015. Through offline layout, Dingdang smart pharmacy has completed the full coverage of seven cities including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Shenyang and Zhengzhou, and realized the free distribution of 7-24 hours in the core area, promising users to deliver medicine home in 28 minutes, Make user service to the extreme

the specific layout of Dingdang fast medicine is mainly divided into two aspects: home and store. Dingdang instant medicine will provide users with more door-to-door services in addition to delivering drugs. For example, when the medical staff who are planning to come home, the nurses will come to give injections and infusions to the patients, or it will solve the problem of inconvenient movement of the elderly; Going to the store does not only mean that users can buy drugs from Jingdong smart pharmacy on the platform, but can connect with more medical service institutions. For example, the next step of the platform will realize the function of booking traditional Chinese medicine clinics, and at the same time, make the expertise, reputation and other information of the clinics transparent, so as to solve the current pain points of information asymmetry for users

on December 28, 2016, Dingdang kuaiyao announced that it had obtained a round a financing of 300million yuan. With the rapid offline layout of Dingdang kuaiyao, the business development has become increasingly rapid. However, the surge in business volume has brought huge online consulting problems to Dingdang kuaiyao, and most of the problems are repeated, which has greatly increased the customer service labor cost of Dingdang kuaiyao; In addition, during the peak period of consultation, the queuing of manual consultation seats is serious, which has a very bad impact on the user experience. In this context, in order to solve the business pain points, Ding Dang kuaiyao quickly introduced the industry-leading full customer service platform wisdom tooth customer service to provide a perfect smart customer service system

wanglicheng, CEO of Dingdang kuaiyao, said that there is no lack of innovation in the field of Internet medicine, but we only think about one problem, that is, how to provide users with extreme health services. The charm of Internet lies not in selling things, but in connecting. What internet medical needs to do is to take users as the center, rearrange and combine the services users need, and restructure the resources. Without the unique technology of independent innovation, there will be no source of discourse in the high-end product market, so as to make the best of what hospitals can't do. Just as president Wang said, Ding Dang fast medicine, together with wisdom tooth customer service, is bound to lay a solid foundation for innovative users who also need plastic recycling channels to create extreme health services

after the deployment of wisdom tooth customer service, Dingdang kuaiyao further provides users with extreme health services:

1. All channel access, 7 * 24-hour uninterrupted service

wisdom tooth customer service is deployed in all channels such as Dingdang kuaiyao official, mobile official, app, official account, etc., and the robot responds immediately in 7 * 24 hours to help every user of Dingdang kuaiyao get health advice in time

customer service robot 7x24

2. Robot assisted labor, presenting a perfect user consulting experience

the robot filtered out 60% of the repeated problems of consulting users, of which the recognition rate of business problems was as high as 97%, and the problem-solving rate was more than 95%. It perfectly solved the serious problem of manual waiting in line during the peak period of consulting, and the problems that the robot could not answer were transferred to labor, which was handled by customer service. The person in charge of the customer service department of Dingdang fast medicine believes that this is largely due to the timeliness and accuracy of the robot's reply

robot assisted labor

3. The operation is simple and convenient, helping the efficiency of customer service to improve rapidly.

the robot learning ability of wisdom tooth customer service is outstanding, and the knowledge base management is simple and convenient. With only a period of use and maintenance, the robot can quickly master most businesses. In addition, based on big data analysis, wisdom tooth customer service can also help Dingdang kuaiyao easily grasp and analyze a series of data such as customer service work, question and answer, visiting customers and customer concerns. At the same time, it greatly improves the efficiency of customer service and reduces the labor cost of customer service by realizing higher fiber dynamic fatigue parameters

five minute configuration + self-learning

up to now, wisdom tooth customer service has occupied a great share in the o2o segment, providing perfect intelligent service support for famous brands such as PP car rental, Baojia, roseonly, Meicai, aixianfeng, etc

as a pharmaceutical o2o platform, since its official launch on February 6, 2015, Dingdang quick pharmaceutical has completed the full coverage of seven cities including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Shenyang and Zhengzhou through its offline layout, and has realized the free distribution in the core area of 7-24 hours. It promises users to deliver drugs home in 28 minutes, so as to achieve the best user service

the specific layout of Dingdang fast medicine is mainly divided into two aspects: home and store. Dingdang instant medicine will provide users with more door-to-door services in addition to delivering drugs. For example, when the medical staff who are planning to come home, the nurses will come to give injections and infusions to the patients, or it will solve the problem of inconvenient movement of the elderly; Going to the store does not only mean that users can buy drugs from Jingdong smart pharmacy on the platform, but can connect with more medical service institutions. For example, the next step of the platform will realize the function of booking traditional Chinese medicine clinics, and at the same time, make the expertise, reputation and other information of the clinics transparent, so as to solve the current pain points of information asymmetry for users

on December 28, 2016, Dingdang kuaiyao announced that it had obtained a round a financing of 300million yuan. With the rapid offline layout of Dingdang kuaiyao, the business development has become increasingly rapid. However, the surge in business volume has brought huge online consulting problems to Dingdang kuaiyao, and most of the problems are repeated, which has greatly increased the customer service labor cost of Dingdang kuaiyao; In addition, during the peak period of consultation, the queuing of manual consultation seats is serious, which has a very bad impact on the user experience. In this context, in order to solve the business pain points, Ding Dang kuaiyao quickly introduced the industry-leading full customer service platform wisdom tooth customer service to provide a perfect wisdom outlook future wisdom customer service system

wanglicheng, CEO of Dingdang kuaiyao, said that there is no lack of innovation in the field of Internet medicine, but we only think about one problem, that is, how to provide users with extreme health services. The charm of Internet lies not in selling things, but in connecting. What Internet medicine needs to do is to take users as the center, rearrange and combine the services users need, reconstruct resources, and make the best of what hospitals can't do. As president Wang said, Ding Dang kuaiyao will surely lay a solid foundation for users to create extreme health services by holding hands with wisdom tooth customer service

after the deployment of wisdom tooth customer service, Dingdang kuaiyao further provides users with extreme health services:

1. All channel access, 7 * 24-hour uninterrupted service

wisdom tooth customer service is deployed in all channels such as Dingdang kuaiyao official, mobile official, app, official account, etc., and the robot responds immediately in 7 * 24 hours to help every user of Dingdang kuaiyao get health advice in time

customer service robot 7x24

2. Robot assisted labor, presenting a perfect user consulting experience

the robot filtered out 60% of the repeated problems of consulting users, of which the recognition rate of business problems was as high as 97%, and the problem-solving rate was more than 95%. It perfectly solved the serious problem of manual waiting in line during the peak period of consulting, and the problems that the robot could not answer were transferred to labor, which was handled by customer service. The person in charge of the customer service department of Dingdang fast medicine believes that this is largely due to the timeliness and accuracy of the robot's reply

robot assisted labor

3. The operation is simple and convenient, helping the efficiency of customer service to improve rapidly.

the robot learning ability of wisdom tooth customer service is outstanding, and the knowledge base management is simple and convenient. With only a period of use and maintenance, the robot can quickly master most businesses. In addition, based on big data analysis, wisdom tooth customer service can also help Dingdang kuaiyao easily grasp and analyze a series of data such as customer service work, Q & A, visiting customers and customer concerns. At the same time, it greatly improves the efficiency of customer service and reduces the labor cost of customer service

five minute configuration + self-learning

up to now, wisdom tooth customer service has occupied a great share in the o2o segment, providing perfect intelligent service support for famous brands such as PP car rental, Baojia, roseonly, Meicai, aixianfeng, etc

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